Tag : Skills

Free Diploma in Business Communication Skills #business #models


#business communication skills

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Diploma in Business Communication Skills

Study at your own pace!!

Course Description

The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Having completed this course you will be able to:
– List and describe the rules that govern written language;
– Describe the planning process and essential elements of a business document;
– Describe how to prepare for and conduct business meetings;
– Define teamwork and explain how to overcome various challenges to group success;
– Describe the steps in the process of planning a presentation;
– Overcome common obstacles in public speaking;
– Define and discuss how to facilitate intercultural communication;
– Describe how to prepare for an international assignment and effective strategies for living and working abroad.




5 Ways To Improve Your Business Language Skills #cheapest #business #cards


#business communication skills

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5 Ways to Improve Your Business Language Skills Quickly

Business language skills are critical needs in this modern era of globalization and cut-throat competition.

An employee that has competency in business language skills is likely to be able to climb up the career ladder with ease. And that applies to businesses as a whole, too: a recent study conducted by Bersin and Associates reveals that organizations that are able to communicate their strategies in a clear and precise manner are 113 times more likely to achieve higher levels of profitability and efficiency.

A similar study conducted by Global English reveals that 97% of employees surveyed believe that poor communication as a result of inadequate business language skills can create misunderstanding.

A staggering 83% of employees report that poor business language skills have resulted in a negative impact on sales, profitability and efficiency of operations in their organizations.

It is therefore imperative that anyone who wants to succeed in business, managers and workers alike, focuses on improving business language skills.

Gaining competency over this particular skill will allow you to communicate with your peers, subordinates, supervisors, and clients easily and clearly, and this will bring an increase in productivity that will ultimately result in higher profitability.

Here are five simple ways that will allow you to improve your business language skills quickly:

1. Increase Your Vocabulary

Improving vocabulary is key in mastering the specialized words used in business language.

You can easily improve your vocabulary through training software that offers a comprehensive range of exercises. Learning commonly-used business idioms and abbreviations can also enhance your vocabulary.

Furthermore, you can do research on the Internet in order to find the terminology used in the specific field that you are currently employed in. It is important that you adopt an inquisitive approach towards learning, and find the meaning of any business word that you are currently unfamiliar with. A business dictionary can prove to be particularly helpful, since you’ll be able to find the complete meanings for new terms and their relevant usage within business communication.

2. Read Business-Related Material

You can significantly enhance your vocabulary by reading a wide variety of material related to your field or business.

Reading business information and current updates will not only allow you to remain abreast with the recent changes in the business environment but also allow you to keep up with any changes in terminology. This knowledge can prove to be essential when you are communicating with third parties or working on customer contracts.

3. Play Games

You can even learn business language by playing games like crosswords and word search games.

These games can allow you to enhance your business vocabulary while ensuring that the learning process is fun and engaging. Business-themed language games include crosswords based on financial terms and important concepts, or word search games using terminology from banking or industry. You can use free word-search puzzle generators to create your own games, if you can’t find one specific to your field.

4. Watch Business-Oriented Programs

Watching programs that focus on business is an excellent way to improve language skills, because the people in those programs will be using key terms frequently and correctly.

These programs are often hosted by experts in the field and therefore can prove to be an important source of valuable information and knowledge as well as vocabulary terms. Business terminology is naturally used on these programs and merely watching them attentively can help you grasp terms that are part of business communications.

Listening to or watching these programs will not only allow you to become familiar with new words but also learn their correct pronunciation and usage.

Simple knowledge of business terminology cannot completely eliminate the chance of misunderstanding in organizations; rather, an employee must be able to correctly use the terms so that the underlying message is effectively communicated to the second party. Watching these programs will allow you to understand the current business scenario while also becoming familiar with a range of words and their proper uses.

5. Practice

Learning new business terminology will not impact your communication skills until and unless these terms are used correctly in your the daily communication.

You must try to use as many relevant words as possible during your conversations with colleagues and peers. Furthermore, recently learned business terminology can and should be incorporated into the presentations you give, so that you are able to gain confidence in your ability to use the terminology.

Finally, you can practice your business language skills by writing business letters and memos.

An individual working in an organization is likely to need to communicate with stakeholders and peers through the medium of memos and letters. However, it must be remembered that letters and memos need to be to the point and precise. Your business language skills are critical during this point, because short sentences must convey your instructions, term, or requests. It is important to be familiar with the general writing pattern found in letter formats used in your industry. Use a formal tone where appropriate, and make sure the language you use helps to clearly convey the information.

It’s critical to have these language skills if you want to have a successful career.

As the study reports highlight, 30% of employers believe that new university graduates do not have the necessary command of basic English, much less the terms and concepts used in a specific field.

The success of a business lies in the capabilities and competencies of its employees and improving your business language skills can help you become a vital asset for your organization.



Communications Guide: How to Improve Your Communication Skills #sba #loans


#business communication skills

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A Crash Course in Communication Need a quick refresher on effective interpersonal interaction? Two communication experts offer 12 steps to smoother conversations. Lost in Translation Thanks to e-mail, BlackBerrys, and text messaging, the face-to-face encounter is becoming a dying art. Here’s why you should revive it. The Power of Listening How does an old-line manufacturer in a stagnant industry manage to grow 25% a year for 10 years? By taking its employees seriously. Do as I Say: Quick Tips for Masterful Communication Tired of doing all the talking and not having your message get through to your staff? Try these suggestions to improve your leadership communication skills. Just Listen to Yourself Tape yourself to better understand your communications style. Powerful Questions Can Have a Powerful Effect Questions can be one of the most effective communication tools available to us. Do you use questions enough in your day-to-day interactions? When Do You Lie? Strategies For More Authentic, Respectful Communication Lies come in all shapes, sizes and colors. (Ever heard of flat-out, teensy or white lies?) This article focuses on when it’s appropriate, if at all, to lie. 10 Tips for Communicating Change Transition is inevitable, but exactly what you say and how you say it can make a major impact on how change is handled in your company. How to Motivate Employees Kevin Plank, founder of Under Armour, says it is vital to maintain regular face-to-face communication with employees even as a company expands. The 4-1-1 On Constructive Criticism Being critical is easy, and offering criticism seems easier still. Yet constructive criticism – – the more refined and effective brand of critical feedback – – is like an art. Lost in the Translation Tips on communicating with employees who don’t speak English.
How to Say You’re Sorry Apologizing is part of doing business. But do it wrong, and you’ll really be sorry. Tips on Becoming a Good Conversationalist In this excerpt from How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online learn tips for becoming a talk target — someone with whom it is easy to make conversation.
10 Tips for Successful Networking Keith Ferrazzi needs two PalmPilots to keep track of all his contacts, people like Bill Clinton and Michael Milken. But there’s far more to cracking the inner circle of the power elite than just taking names.

Powerful Presentations Small-business columnist Rhonda Abrams shares nine strategies for giving powerful presentations. Reinventing the PowerPoint New tech tools to liven your tired old PowerPoint presentations–and give your online marketing efforts a boost. Perfecting Your Pitch Check out these tips from entrepreneurs and business experts on creating pitches that can help you raise capital. More Power Than Point PowerPoint (or “presentation software”) has become the lingua franca of American business. It’s also become the problem with American business. Best of the Net: Power Brokers When it comes to presentation software, most users agree there’s one clear standard. We’ve found some Web-based resources to help you make your point. Captivate Audiences with Powerful Presentations Do you want your speeches to pack a punch? Professional speaker and speech consultant Patricia Fripp offers ideas on humor, movement, and vocal techniques. Short and Sweet: Mastering Quick Presentations Called on to make a brief speech? Professional speaker and speech coach Patricia Fripp offers tips for saying what you want, short and sweet. Present Before You Propose Improve your presentation by saving handouts until the end. Finding the Perfect Pitch Watch three rookies gear up for the investor presentation of a lifetime. The Seven Habits of Highly Effective Presenters Entrepreneurs learn pretty quickly that making a verbal pitch to investors is very different from submitting a written business plan. Here are seven good practices gleaned from a venture-capital boot camp. Elements of a Winning Pitch A presentation to potential investors in your business — to family, friends, or angels — should include most of these elements.

Escape From Meeting Hell It’s time for another soul-sapping, oxygen-depriving, time-wasting, mind-numbing company meeting. Or is it? We offer 15 clever solutions to the problems with most meetings. Meetings Go Virtual Web conferencing and other collaboration technologies — tools that help people work with one another through their computers — have become more available and affordable. This is a boon for smaller companies whose only previous collaboration option was to gather workers in a room with coffee, donuts and a whiteboard. Meetings 101: Was That a Good Meeting, or a Bad One? Five simple factors that help ensure every meeting is a good meeting. Tools for Boosting Communication Effectiveness Tips on how to boost the effectiveness of communication in meetings, during change initiatives, and in interviews. Advice on Getting the Most Out of Meetings Keith Lamb shares some advice on getting the most out of your meetings. Cure the Sick-Meeting Ills Ineffective meetings may be wasting time and lowering morale. Two communication experts offer seven strategies for dramatically improving your meetings. How to Manage Meetings More Effectively A look at companies that hold unique meetings for developing products, building camaraderie, generating ideas, and reviewing employees’ needs and achievements.

Writing and Organizing a Winning Speech Public speaker and speech consultant Patricia Fripp suggests following one of two basic outlines for your speech. She also offers speechwriting tips. Polishing and Rehearsing for a Perfect Presentation You’ve written a speech, but there’s still work to do before delivering it. Patricia Fripp gives six suggestions for making sure your speech hits home along with several ideas on effective rehearsing. Deliver a Stellar Speech Powerful presentations happen when you check out the room in advance and work to connect with the audience when talking. Patricia Fripp offers ideas for ensuring that what you say is a smashing success. No More Pre-Speech Jitters From virtual reality therapy to positive visualization, we’ve got relaxation techniques to help offset your fears of public speaking. Free Speech Preparing for a big speech? Resources on the Web can help.

Work through Writer’s Block Need help working through some written projects? Two communication experts offer eight tips for clear and effective writing. Writing Well on the Web Content is king. Here are easy ways to make your website more reader-friendly. Polish Your Prose Poor grammar and punctuation in proposals and reports could cost you business. How to Blog The trick, say experts and longtime bloggers, is restraint. “For marketers, it’s about being more authentic, which is so ironic,” says one analyst.
How to Drive Traffic to Your Company’s Blog Driving traffic to your small business’ corporate blog takes equal parts old-fashioned marketing and contemporary Web tools.

Troubleshooting

Are You Assertive or Aggressive? Assertiveness is the skill that tops the list for success or failure in any workplace situation. Learn how to be more assertive — not aggressive — and apply it to your interactions. Get Your Point Across without Being Rude Is your communication style a little rough around the edges? Here are five techniques for saying what you mean without making enemies in the process. Communicating When People Leave You Speechless Improved communication is a nice idea, but can it work in the real world? Take a look at these real-life business issues and suggestions for better communication that may lead to better business.



5 short courses every entrepreneur should take #skills, #short #courses, #education, #entrepreneurs


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5 short courses every entrepreneur should take



Associate in Arts Degrees 2017-2022 – Catalog Information – Lansing Community College

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Associate in Arts Degree 2017 – 2022

I. General Education- MTA Requirements
Minimum 30 Credits

A. English Composition
One Course

B. English Composition (second course) or Communication
One Course. See Majors/ Areas of Study for specific requirements.

C. Humanities and Fine Arts
A total of 2 courses, each from a different discipline. No more than one of these courses can be a foreign language course.

D. Mathematics
One course from Quantitative Reasoning, College Algebra or Statistics.

E. Natural Sciences
A total of 2 courses, each from a different discipline, one must be a lab course. See Majors/ Areas of Study for specific requirements.

F. Social Science
A total of 2 courses, each from a different discipline. See Majors/ Areas of Study for specific requirements.

II. Courses within Major:
12-20 Credits (Some major courses also fulfill General Education requirements. In such cases, the credits will only be counted once.)

III. Electives : As needed to reach the 60 credit minimum.

Total: Minimum 60 Credits

Students should also contact the school to which they will transfer for specific transfer institution requirements.

Information about the Michigan Transfer Agreement between two-year and four-year institutions in Michigan is available at http://www.lcc.edu/transfer/mta.aspx. How LCC courses transfer to other Michigan schools can be found at http://www.michigantransfernetwork.org/ .

Majors: Areas of Study

Click on the Area of Study below for the curricular guide which includes specific degree requirements. Click here for information on how to use and interpret these curricular guides.

List of Elective Courses

Choose Elective Courses from the following list. Note: Not all courses on the list transfer to all colleges.

ACAD 101
ACCG
210, 211, 220, 221, 230, 240, 241, 250, 260, 271, 280, 290, 292
ANTH 270, 271, 275, 276
ARTS 102, 103, 131, 132, 140, 141, 151, 162, 171, 173, 175, 195, 200, 201, 229, 240, 251, 252, 253
ASTR 201
BIOL 120, 121, 125, 127, 128, 145, 201, 202, 203, 204, 210, 229, 260, 265, 270, 275, 276
BUSN 118, 201, 250, 251
CHDV 101, 111, 113, 189, 215, 220, 225
CHEM 120, 125, 130, 135, 151, 152, 161, 162, 182, 192, 251, 252, 262, 272
CHIN 121, 122
CITD 250
CITF 110
CITN 120, 220
CITP 110
CITW 160, 175, 180
CJUS 101, 102, 103, 106, 126, 131, 134, 135, 201, 203, 204, 205, 250, 255

COMM 110, 120, 130, 140, 260, 270, 280
CPSC 131, 230, 231, 260
DANC 101, 102, 103, 104, 201, 202, 203, 204
DMAC 120, 130, 260
ECON 120, 201, 202, 213, 260
EDUC 204, 220, 226, 228, 230
ENGL 121, 122, 124, 127, 131, 132, 201, 202, 203, 208, 211, 212, 220, 240, 245, 255, 256, 260, 261, 264, 266, 267, 270, 271, 276, 278, 279, 290
FREN 121, 122, 201, 202

METM 190
MGMT 224, 225, 228, 234
MKTG 140, 200, 202, 221, 229
MUSC
101, 108, 119, 121, 122, 123, 124, 138, 143, 144, 145, 155, 156, 163, 164, 168, 181, 182, 183, 187, 188, 193, 194, 197, 199, 200, 233, 237, 240, 241, 246, 247, 253, 254, 270, 280, 292, 298
PFHW 105, 123, 163, 190
PFKN 105, 106, 170, 210, 250, 260
PHIL 151, 152, 153, 211, 212, 260, 265
PHOT 101, 111
PHYS 120, 200, 221, 222, 251, 252
POLS 120, 121, 201, 240, 250, 260, 270, 271
PSYC 175, 180, 200, 202, 203, 205, 209, 210, 221, 222, 240, 250
RELG 150, 211, 212, 241, 242, 250
SIGN 160, 161, 162, 163, 164
SOCL 120, 185, 254, 255, 260
SOWK 101
SPAN 104, 106, 121, 122, 201, 202
STAT 170, 215
THEA 110, 114, 120, 131, 132, 141, 143, 150, 160, 171, 173, 181, 210, 220, 224, 233, 240, 285

A maximum of TWO credit hours from courses with any of the course codes listed below:
PFDA, PFFT, PFHW, PFSP, PFWT



Skills – Workplace Etiquette #small #business #bureau


#business etiquette

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Skills – Workplace Etiquette

Making Positive Impressions

How you present yourself to others in the business world speaks volumes. People often form first impressions about others within seconds of first meeting them therefore it is crucial to ensure you are properly prepared to present yourself as a professional. Here are some important tips towards making a good impression.

  • Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people.
  • Follow your office dress code, perhaps dressing a step above the norm for your office.
  • Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.
  • When meeting someone for the first time, be sure to shake hands palm to palm with a gentle firmness.
  • Be alert. Sleepiness looks bad in the workplace.
  • Kindness and courtesy count!
  • Arrive early to work each day.

People

How you treat people says a lot about you.

  • Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them. Also, write names down and keep business cards. People know when you don’t know their names and may interpret this as a sign that you don’t value them.
  • Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
  • Self-assess: Think about how you treat your supervisor(s), peers, and subordinates. Would the differences in the relationships, if seen by others, cast you in an unfavorable light? If so, find where the imbalance exists, and start the process of reworking the relationship dynamic.
  • What you share with others about your personal life is your choice, but be careful. Things can come back to haunt you. Don’t ask others to share their personal lives with you. This makes many people uncomfortable in the work space.
  • Respect people’s personal space. This may be very different than your own.

Communicating

It’s sometimes not what you say, but how you say it that counts!

  • Return phone calls and emails within 24 hours – even if only to say that you will provide requested information at a later date.
  • Ask before putting someone on speakerphone.
  • Personalize your voice mail – there’s nothing worse than just hearing a phone number on someone’s voice mail and not knowing if you are leaving a message with the correct person. People may not even leave messages.
  • Emails at work should be grammatically correct and free of spelling errors. They should not be treated like personal email.
  • When emailing, use the subject box, and make sure it directly relates to what you are writing. This ensures ease in finding it later and a potentially faster response.
  • Never say in an email anything you wouldn’t say to someone’s face.
  • Underlining, italicizing, bolding, coloring, and changing font size can make a mild email message seem overly strong or aggressive.

Meetings

This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with external clients.

  • For a meeting in someone’s office, don’t arrive more than five minutes early, as they may be prepping for your meeting, another meeting later that day, or trying to get other work done. You may make them uncomfortable, and that is not a good way to begin your meeting.
  • Don’t arrive late. ever. If you are going to be late, try to let someone know so that people are not sitting around waiting for you. Don’t forget that being on time for a meeting means arriving 5 minutes early – for an interview, arrive 10 minutes early.
  • When a meeting runs late and you need to be somewhere else, always be prepared to explain where you need to be (understanding that the value of where you need to be will likely be judged).
  • Do not interrupt people. This is a bad habit to start and a tough one to end.
  • There is a time and place for confrontation, and a meeting is almost never that place. You will embarrass and anger other people, and you will look bad for doing it. Give people time and space outside of meetings to reflect on issues that need to be dealt with.

Work Space

You may spend more waking hours in work spaces than in your home space so:

  • Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you.
  • Whether it is a cubicle or office, respect others’ space. Don’t just walk in; knock or make your presence gently known. Don’t assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so.
  • Don’t interrupt people on the phone, and don’t try to communicate with them verbally or with sign language. You could damage an important phone call.
  • Limit personal calls, especially if you work in a space that lacks a door.
  • Learn when and where it is appropriate to use your cell phone in your office.
  • Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work.

International Business Etiquette

As the global market grows, the need to understand multiple international standards of business etiquette grows. Research the country you will be working in or visiting; note the proper etiquette, culture and customs for that country. There are, however, a few key things to keep in mind when conducting business internationally:

  • Knowing the language makes an excellent impression on the people you are doing business with. Barely knowing the language, but feigning fluency, could really harm the work you are trying to accomplish.
  • Be mindful of time zones. You don’t want to wake someone up on their cell phone or call someone with an unreasonable deadline or concern at an awkward time of day for them.
  • As there is no standard global work day, you should keep in mind that work hours vary from country to country. This is important when scheduling meetings or conference calls.
  • Know the holidays that will be observed, and be respectful of the time surrounding the holidays, as people may be less available.
  • Meals can be extremely crucial in making a positive international business etiquette impression. The customs that are followed when dining are often very important, and mistakes in this area could be costly. Knowing the etiquette well in advance should allow you to relax and enjoy what could be an amazing new experience!

Vigilantly observe the corporate culture in which you work, and be aware that change will happen. Your eyes and ears are your best resource in this learning process! For etiquette when interviewing for a position, please see the interviewing section of our Career Planning Guide. Numerous resources exist on-line on the topic of business etiquette, and there are professional courses you can take to help you learn more. There are also workshops at CCE on this topic in addition to resources in the Career Resource Center.

Additional Resources



Free Diploma in Business Communication Skills #starting #own #business


#business communication skills

#

Diploma in Business Communication Skills

Study at your own pace!!

Course Description

The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business. The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

CERTIFICATION

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to purchase your Diploma certificate will then appear under the My Certificates heading of your My Account page.

LEARNING OUTCOMES

Having completed this course you will be able to:
– List and describe the rules that govern written language;
– Describe the planning process and essential elements of a business document;
– Describe how to prepare for and conduct business meetings;
– Define teamwork and explain how to overcome various challenges to group success;
– Describe the steps in the process of planning a presentation;
– Overcome common obstacles in public speaking;
– Define and discuss how to facilitate intercultural communication;
– Describe how to prepare for an international assignment and effective strategies for living and working abroad.




Improving Business Communication Skills #mobile #business #ideas


#business communication skills

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Business Development Starting a Business Business Organization and Structure

Improving Business Communication Skills

File C5-116
Updated October, 2014

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business. So, improving communication skills is important for success. But this doesn t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

Business Discussions

Do not allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action, and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times.

Attack, Counterattack, Withdraw
When we are under pressure we become frustrated and may verbally attack the behavior of someone we work with. The other person feels hurt by our comments and counterattacks. This system of attack and counterattack continues until someone withdraws from the conversation.

Instead of counterattacking, the other person may hold their feelings and the situation will not escalate. However, the other person will harbor these feelings and the emotions may be vented later.

Sharing our Feelings
Instead of attacking and judging the other person s behavior, we could have shared our feelings about our frustrations. This will tend to bring us together rather than drive us apart.

Making Judgments vs. Sharing Emotions

Judgments and emotions are different. Judgmental statements are I am right, you are wrong. Statements of emotions are I am angry, I am afraid and I am worried. Judgments are often the result of how we feel. It is often an expression of our feelings.

Judgments are much more likely to be heard as criticisms than are feelings. If I say, You are wrong, you are likely to feel criticized and attacked. As soon as we feel criticized, it is hard to hear anything else that is said. Our mind is consumed by the criticism.

However, if I say, I am angry, you are less likely to feel attacked. This is because expressions of emotion (how we feel) are true statements. If I say that you are wrong, you will probably disagree. But if I say that I am angry, no one can argue.

Although expressing our feelings seems to make us vulnerable, they really make us safer. If we make a judgment and attack the other person, we are isolating them and inviting them to counterattack. However, if we share how we feel, we are exposing ourselves to the other person. This makes it easier for the other person to respond in kind. Both people feel safer.

Ideas versus Feelings
Communicating ideas brings our minds together. But communicating emotions brings us together as individuals It is assumed that we should share ideas but keep our feelings to ourselves. This is part of the culture of rural communities. However, emotions are very powerful and cannot be ignored. Feelings are more important than ideas at influencing our behavior and decisions.

Keys to Effective Communication

Below are keys to effective communications. But just reading these points will not improve your communication skills. You must practice them. Practice them until they become habits.

  • Give your attention – When someone starts to talk to you, stop what you are doing and thinking. Face the person and devote your whole attention to what and how it is being said.
  • Listen, not just hear – One of the keys to good communication is the willingness to listen for meaning in what the other person says and not just for the words. Watch facial expressions and body language.
  • Don’t let your mind wander – While the person is talking, do not think about your answer or response. Listen until the person is finished, then decide what you are going to say.
  • Check for accuracy – When the person is finished talking, paraphrase back to the person what was said to you. If you heard right, then respond to that statement or question.
  • Be aware of other’s needs – You need to be aware of the needs of the other business associates. Each person has different needs that should be considered and respected. Although each of us has differing needs, all of us have a need for trust, responsibility, praise, security, sense of belonging, and recognition.
  • Ask, don’t tell – demonstrate equality – Do this by asking for advice or asking a person to do something. This shows you respect the other person as a peer or equal. Telling often implies a superior/subordinate relationship, such as boss vs. employee.
  • Keep an open mind – Do not criticize, pass judgment, or preach. It is extremely important to learn to make objective evaluations about ideas, people, and situations. You are making a value judgment when you attach your values, beliefs, or needs to an appraisal.
  • Offer advice, don’t give advice – Learn to offer in-sights, advice, and expertise without being forceful. It is wrong to say this is how you should handle it or this is what you should do. It is better to say what do you think about this way, or I suggest we. However, sometimes it is not appropriate to even soft-pedal advice. You should offer it only if asked for.
  • Develop trust – Trust is the product of open and honest communications. So it is important that good communication channels exist. Also, trust is an essential ingredient of teamwork. If trust exists among business associates, teamwork and cooperation are much easier to achieve.
  • Create feelings of equity – People share a sense of equality if all parties are informed, trust exists, and work is based on cooperation. For business ventures to succeed, all the parties must feel that they are equals. If one party feels left out or feels like a subordinate, success becomes less likely.
  • Develop comfortable relations – Tension and stress are normal in any relationship. However, the level of tension and stress can be reduced in businesses that develop teamwork and trust through open and honest communication.
  • Become genuinely interested in others – All of us have a need to feel important and be understood. One of the ways we feel important is if others are interested in us. So talk in terms of the other persons interests and try to understand another point of view. If we expect others to understand us, we must first understand them.
  • Motivate others – There are several ways to motivate people. Both negative and positive reinforcement are effective. But in the long run, negative reinforcement like criticism or punishment often creates a desire for revenge. Too often we think of positive reinforcement as receiving more income, but other positive reinforcements that require little effort are praise, trust, interest, and recognition.
  • Keep a sense of humor – Laugh at the goofy things that happen. Laugh off little annoyances. Smile at every opportunity. Seeing the humor in a situation can often defuse it.


Employee Performance Management Software #competency #modeling, #competency #model #development, #job #skills #inventory,

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Employee Performance Management Software

Our comprehensive employee performance management software and eLearning tools can help you test, assess and maximize the potential of your workforce. Launching a performance management initiative to understand your workforce better is easy. Avilar can take you there quickly and economically. With our fully hosted option, you can be managing employee competencies within a few days for less than $5/user/month.

86 percent of HR managers believe that competency management is critical to their success…only 15 percent believe that their competencies are well-defined at an enterprise level.

– INDUSTRY ANALYST JOSH BERSIN (Bersin by Deloitte)

The Avilar Competency Model

The Avilar Competency Model was developed from decades of work with organizations of all types and sizes. It contains over 350 skills clustered in more than 50 skill groups. This competency-based performance management tool can be used as is or customized to meet the specific needs of your organization. Our model is based on the principle that essential data is necessary for effective performance review and talent management. Through performance appraisal and employee review, your organization can meet its optimal staffing goals.

Simplifying Workforce Development

Performing skills gap analyses as a first step provides essential data to help you evaluate your workforce’s potential and create a competency management development plan. Our full range of tools can help you complete the following:

Workforce talent that has been fully trained and reached its potential will drive sales and keep customers.

A Two-Pronged Approach — Assessment and Delivery

WebMentor Skills is an assessment tool that helps organizations identify, analyze and manage skills gaps within their workforce to drive improvements.
Learn more

WebMentor LMS is a full-service learning management system and course delivery tool, able to support a single course or a complete online training operation. The two together, with our consulting services and implementation expertise, make for a powerful and complete competency development solution to benefit both your employees and your customers.
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Experience it for yourself.

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Avilar is a leader in competency and workforce development. We provide web-based competency management and learning management tools, and expertise, for corporate, government and academic organizations.

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Options for Nurses – Options for nurses – migration to Australia #nurses,

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Visa Options for Nurses

There are temporary and permanent visas to assist overseas nurses work in the health care industry in Australia.

  • Nurses are currently in high demand in Australia. There are excellent career opportunities whether you want to emigrate to Australia, or just stay for a few years.
  • Whether you have a high level of skills and experience or need to gain additional skills, there is a visa to suit you.
  • Most visa applications for nurses receive priority processing.
  • You can come to Australia independently, and look for work, or arrange a job with an employer before you leave.
  • In Australia, to work as a nurse you need to be in good health and have a certain level of education and experience.
  • To determine whether you can work in Australia as a nurse, you will need to be assessed by either the ANMC or the nurse regulatory body in the State or Territory in which you wish to work.
  • The Australian Nursing and Midwifery Accreditation Council (ANMAC) has more information including links to State and Territory nurse regulatory bodies.
  • If you wish to work in a hospital or other health care area, you will also need to pass a health examination which includes a chest x-ray.

If you are sponsored by an employer Employer Nomination Scheme

  • If you are less than 45 years of age and have three years training followed by three years relevant work experience, you may be eligible for a permanent visa under this scheme. This scheme is designed to help employers that have been unable to fill a vacancy from the Australian labour market or through their own training.

Labour Agreements

  • A Labour Agreement between an employer and the Australian Government allows an employer to recruit nurses on a permanent basis to fill vacant positions as they arise.

Regional Sponsored Migration Scheme

  • This scheme helps employers in regional or low population growth areas recruit skilled overseas nurses on a permanent basis, when they are unable to fill vacancies from the local labour market. You must have the equivalent of an Australian diploma (two years full-time study) or higher to be considered under this scheme.

Skill Matching visa

  • This visa is for nurses whose skills are in demand and are seeking to be nominated by a State or Territory government or an employer. To qualify for this permanent visa, you must satisfy certain criteria for skills, age and English language ability.

Business (Long Stay) visa

  • This option allows a registered nurse to work temporarily in Australia for an approved business sponsor. You can stay up to four years with full work rights for yourself and accompanying family members.

If you are sponsored by a relative Skilled (Australian Sponsored) visa

  • Nurses who can nominate a close relative living in certain regions of Australia to be their sponsor and provide financial support should consider this permanent visa option.

If you wish to come to Australia independently Skilled Independent visa

  • This permanent visa is for nurses who do not have a sponsor or who choose not to be sponsored. You must pass a points test that considers a range of factors including skills, age, English language ability, specific work experience and occupation. Additional points are awarded if you have Australian qualifications and work experience.

Working Holiday Maker visa

  • If you are between 18 and 30, you may be able to come to Australia temporarily for a working holiday. This visa allows you to stay for 12 months and work as a nurse with any one employer for a maximum of three months, provided your work remains incidental to your holidays.

Improving your skills

If you do not have the necessary qualifications to work as a nurse in Australia, you can do a bridging program to bring your skills to the required level.

The following temporary visa options are available to you:

Business (Short Stay) visa

  • This option is ideal for nurses who wish to undertake an approved bridging or pre-registration program that runs for less than three months. Nurses who successfully complete the course may be able to apply in Australia for a Business (Long Stay) visa.

Student visa

  • To obtain a Student visa, your nursing course must be registered. You can check this at http://cricos.dest.gov.au